Policies & Compliance

Everything ASIC and the Privacy Act require us to tell you.

As an Australian Financial Services and Credit Licensee, we’re required to be transparent about who we are, how we’re regulated, what we do with your information, and what to do if something goes wrong. It’s all here.

Statutory ASIC document

Financial Services & Credit Guide

Who we are, what advice we’re licensed to give, how we’re paid, and how to make a complaint — before you engage us for anything.

Read the FSCG →
Privacy Act 1988 (Cth)

Privacy Policy

How we collect, use, store, disclose and protect your personal information in line with the Australian Privacy Principles.

Read the Privacy Policy →
ASIC RG 271 & AFCA

Complaints Procedure

Our internal dispute resolution process, how long it takes, and your free right to escalate to AFCA at any time.

Read the Complaints Procedure →

Need to raise a complaint?

We aim to acknowledge every complaint within 1 business day and resolve it within 30 days, in line with ASIC requirements.

Lodge a complaint →
At a glance

Our regulatory details

Legal entityRahali Corporation Pty Ltd
ABN70 079 525 081
Australian Financial Services Licence (AFSL)344748
Australian Credit Licence (ACL)344748
External Dispute Resolution schemeAustralian Financial Complaints Authority (AFCA) — afca.org.au, 1800 931 678
AFCA member number44095
Professional Indemnity insuranceMaintained in accordance with our obligations as an AFSL and ACL holder, covering current and past representatives
Registered addressPO Box 23052, Docklands VIC 8012