Not happy with something? We want to hear it.
We aim to provide the best advice and service at all times. When we fall short, we’re committed to resolving it quickly, fairly, and free of charge to you.
Tell us first
Call us, email us, or put your complaint in writing — or use the form below. We aim to acknowledge every complaint within 1 business day of receiving it.
We investigate (Internal Dispute Resolution)
We’ll review what happened, and where needed, ask you for more information. In line with ASIC’s requirements, we aim to provide our final written response within 30 calendar days of receiving your complaint. If we need longer, we’ll tell you why and keep you updated on progress.
Still not satisfied? Go to AFCA — free of charge
If you’re not happy with our response, or we haven’t responded within 30 calendar days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution service that costs you nothing.
Australian Financial Complaints Authority
Phone: 1800 931 678
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Rahali Corporation Pty Ltd’s AFCA member number is 44095.
Send us the details
Fill in the form below and click submit — it will open a pre-filled email in your own email program addressed to us, so you can review it and send it yourself. Nothing is transmitted until you hit send in your email app.
Prefer not to use email? Call us directly on 0414 502 171 or write to Rahali Corporation Pty Ltd, PO Box 23052, Docklands VIC 8012.